Return Policy

Return Policy

 

We are very confident that our fine jewelry will meet and surpass your expectations. However, if there is any manufacturing defect’s on the items, you may return your order within 15 days from the date of shipment for a full refund.

Returns and Exchanges are subject to the following restrictions:

  • The original Invoice and a Return Authorization Code must accompany the returned item.
  • The item must be returned in its original condition, unworn and unaltered in any way.
  • Items that have been worn and damaged due to client negligence cannot be returned.
  • Non-insured packages will be returned to sender.
  • Shipping charges are not refundable.
  • If you received a free gift with your order, you must also return the free gift or you will be charged the purchase price of the free gift. This charge will be deducted from the credit applied to your account.
  • Special orders and engraved items are not returnable. If there was an error made on our part, we will happily exchange your order.

 

Returning Your Order

Please follow these steps to return or exchange your jewelry item(s):

  1. Contact Customer Service at info@iseleven.com and request a Return Form and Return Authorization Code for your order number.
  2. Print the Return Form, and fill it out completely. Please write your Return Authorization Code on the return form and on the outside of the shipping box on the front of the package so that it is clearly visible.
  3. Send your item(s), original packing materials, return form, and original invoice to us by an insured carrier and retain the tracking number for your records.

    We are not responsible for items lost or damaged while shipping. Please do not write "jewelry" or any other jewelry-related words on the outside of the package.

    Send your package to:

    1-3-16 Kompleks I Avenue,

          Medan Kampung Relau 1,

         11900 Bayan Lepas,

          Penang, Malaysia.

          Tel: 604-641 0010

 

  1. After we receive your package, our Quality Assurance Department will verify the condition & authenticity of the returned item(s).
  2. A refund will be issued within 14 business days. All refunds will be issued in the original form of payment. Please allow one monthly billing cycle for the credit to appear on your credit card statement.